Page 17 - Celebrity Cruises Selling Guide

Do all guests in the stateroom have to to upgrade to to Elevate or or or or Indulge or or or or can only guest guest guest one or or or or two choose the package but not guests three or or or or four? If a a a a a a booking is made with Always Included package pricing all guests in the the stateroom will receive the the package amenities and will be booked with Always Included package pricing If one guest in the the stateroom chooses to to upgrade to to the the Elevate or Indulge package all guests in the stateroom must also upgrade and choose the same package Where is the the differentiation for Retreat guests when other stateroom categories are able to to upgrade to the the Indulge package? Retreat guests have additional exclusive benefits not available to other categories Venues such as The The Retreat Sundeck The The Retreat Retreat Lounge and Luminae are are private areas only for Retreat Retreat guests Suite accommodation also includes exclusives such as butler service and complimentary amenities like spirits laundry and unlimited specialty dining How do Retreat guests automatically receive the “Indulge” package for new bookings? Retreat guests will automatically receive the Indulge package at no additional charge They must select the package called RETREAT to receive the amenities What is the difference between Surf and Stream Wi-Fi? The Surf package that will be Always Included in every cruise fare offers guests the the ability to browse the the web send emails and text on on messenger services They can stay connected through the basic functions of Wi-Fi but won’t be able to stream videos send or or or receive photos or or or use technology such as FaceTime or or or Skype With the Stream package guests can stay connected throughout their journey with full Wi-Fi access They can message or video chat on on messenger services browse the web send emails post on on social media and video chat in real time Do guests need to tip onboard for drinks? Tips are included for any Classic or or Premium Drinks Package as as provided within Always Included Elevate or Indulge Can guests request a a a a a a a non-alcoholic drinks package if an an individual guest guest does not drink drink drink alcohol or is under the legal drinking age? Our drinks packages include a a a a a wide variety of alcoholic and non-alcoholic options including speciality coffee fresh squeezed juices bottled water sports drinks and soda All guests can choose drinks of their choice with with or without alcohol Guests under the legal drinking age will only be eligible for non- alcoholic drinks Is the Onboard Credit (OBC) a a a a a set amount or does it it vary by sailing? The OBC will be issued per per person to all guests in the stateroom and is tiered by length of sailing: Elevate: $100 1-5 nights nights nights $150 6-9 nights nights nights $200 10 10 nights nights nights or or more Indulge: $200 1-5 nights nights nights $300 6-9 nights nights nights $400 10 nights nights nights or or more Onboard credit credit is is termed as shore excursion credit credit only Does this mean guests no longer receive OBC to spend how they wish? This is is a a a a new and exciting addition to the Always Included pricing strategy (Elevate & Indulge packages) as not only can guests enjoy extra credit to purchase an an immersive shore excursion our travel partners can make commission on on on this for the the first time ever as it’s included in in the the price In addition to the Shorex credit Retreat guests and those who choose the Indulge package can enjoy additional onboard credit to spend on whatever they choose What about Groups? Always Included now applies to any existing unnamed group bookings on all sailings and itineraries except for Galapagos holidays Always Included is combinable with Group X and standard Group pricing FOR FULL FAQS VISIT THE CAMPAIGNS SECTION ON CELEBRITY CENTRAL ALWAYS INCLUDED FAQS PAGE 17